Burnham Waters retirement homes: the Customer Portal
We have more exciting news! Our team are delighted to bring the Burnham Waters Customer Portal online for our future residents. The portal will give purchasers of our retirement homes a single point of reference for the entire buying process and support them throughout their time living at Burnham Waters.
In this week’s blog, we’re taking a closer look at all the portal has to offer and the benefits of having everything you need at the tips of your fingers!
Ultimate convenience
The new Burnham Waters customer portal offers a wealth of convenient, easy to use features. If you are about to become a resident with us, you can start your luxury senior living journey right now!
We understand that planning ahead and having all of your options thoroughly explained is extremely important. You can rest assured, our new customer portal is full of information relevant to your specific requirements and leads the way for a transparent, approachable and professional service between us and you.
Enjoy in-app benefits such as:
- A centralised location for all documentation
- Easily track received and upcoming payments
- Real time updates of your development
- Photo gallery of construction
- Snagging reporting
- New home welcome pack
- Appliance warranties and documentation repository
- Access community news and events
- Directory of services, amenities and support numbers
- Access residential travel information pack
Essential communication
Communication with our customers is essential and we want our residents to feel connected with us. With community at the heart of our project, effective communication has always been the catalyst for our customer portal. Of course, with our retirement homes at Burnham Waters, our residential teams are always available for an in-person chat, but we understand that this is not always convenient for you. We’ve streamlined the process, so that our customers can contact us and vice versa instantly, via the portal.
Whilst the development stage is ongoing, the portal will help us to ensure that homeowners are kept up to date at every step of the way, including photos of the build progress on their own property! It also guarantees that records of any important documentation are conveniently held in one place. This ensures both ease of access and peace of mind that important files are always collective, secure and attainable.
What else is Included
Long-term, residents can enjoy using the app to keep up to date with the local community, book appointments and even track the bus into Burnham on Crouch. We aim to support you at every opportunity, allowing you to live a low-maintenance, happy and healthy lifestyle. Other advantages of downloading the Burnham Waters customer portal include:
- Direct messaging with Burnham Waters
- Community village map
- Live tracking of bus transportation
- Appointment scheduling
- Electric car & cycle hire information
How do I access the Burnham Waters Customer Portal?
Begin your journey to luxury senior living today. Simply download the app on any Apple or Android device. You can also log in via the portal website link. At Burnham Waters, we’ve designed our app to offer you ultimate convenience and endeavour to make your retirement living transition as easy as possible. If you have any questions, you can contact us via email here.
Get in touch
Are you interested in reserving one of our retirement homes, or have a few general questions about the project and our new retirement bungalows? Perhaps you know someone who would be interested in joining our luxury senior living community? If so, our friendly team are on hand to help you.
There are plenty of ways you can get in touch at Burnham Waters and find out more about us:
- Head over to our FAQs page.
- Fill out our contact form for a downloadable brochure.
- Complete our enquiry form for a little more information.
- Call our sales team on 01621 861559.
- Email us info@burnhamwaters.co.uk.
Don’t forget to scroll to the bottom of our home page and sign up to our newsletter for all the latest news on our community for the 55 and overs. We look forward to hearing from you!
